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Services / NuSource / Lease Administration
NuSource Lease Administration

Operations focused on maximizing revenue. Managed with stability and scale.

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Day-to-day lease administration run by specialists. Rent roll processing, critical date tracking, sales data collection, CPI management, insurance tracking, tenant communications — handled by the NTrust team against contractual SLAs. Your operations are run by experts; your team focuses on the work that needs them.

1M+
Leases Supported
100%
On Time
~40%
Cost Reduction
Why NuSource

Lease administration is where revenue is captured or lost.

It isn’t just a back-office function. Don’t outsource it to lowest-cost contractors and lose visibility — co-source it. Same controls, same standards, scaled with NTrust specialists, with full visibility through REmaap.

Traditional Outsourcing
Handed off. Out of view.
  • Off-shored to lowest-cost contractors
  • Rigid SOPs that miss edge cases
  • You lose visibility into operations
  • SLAs measured on volume, not accuracy
  • Reverse migration is painful and slow
NuSource Co-Sourcing
Run with you. In full view.
  • NTrust specialists, salaried — not contractors
  • Detailed SOPs with configurable workflows per client
  • Full client visibility through REmaap dashboards
  • SLAs on accuracy, completeness, and timeliness
  • Client retains all control; can in-source anytime
What we do

A well-oiled lease administration process.

Five core operations running daily — SLA-backed and audit-trailed. Your team retains strategic control; we run the day-to-day. The data lives in your system, not ours.

Captured.
Move-Ins & Move-Outs

Tracked, alerted, captured accurately

Tracking, alerting and capturing all details accurately to ensure every billing detail in your systems reconciles with the lease and occupancy. Nothing slips between the lease and the ledger.

Maximize.
Maximize Billing

Every billable dollar, captured on time

Timely and accurate rent roll processing, CPI increases, sales data collection, percentage rent processing, utility billing, managing tenant improvement charges, and more — every billable line item run against the lease.

Recoveries Management

Track every recovery

Recovery setup for new tenants and amendments. CAM, tax, and insurance reconciliations with detailed recovery analysis to improve cash flow.

Tenant Communications

Inquiries, disputes, correspondence

Timely and effective response to client inquiries and disputes. Managing correspondences and supporting property managers to improve tenant satisfaction.

Reporting

Daily, weekly, monthly

Daily dashboards, weekly summaries, monthly portfolio reports — enabling effective executive briefing and oversight.

How it works

From kickoff to steady-state operations.

Five stages, executed in sequence. Each one runs against agreed SLAs, tracked in real time, fully visible to your team through REmaap dashboards.

01
Stage One

Onboard

Review current-state operations. Define future-state SLAs and KPIs. Secure system access. Develop the roadmap and RACI for the engagement.
Client + NTrust
02
Stage Two

Build

Develop SOPs for each process. Train team members and test readiness. Gate review and formal approval before any production work begins.
NTrust
03
Stage Three

Validate

Run a pilot. Validate the process end-to-end against the SLAs and KPIs defined in onboarding. Track results and refine before roll out.
NTrust + Client
04
Stage Four

Roll out

Initiate the full roll out plan. Operate in parallel with existing processes for one full cycle where required. Transition cleanly without disrupting in-flight work.
NTrust + Client
05
Stage Five

Operate

Review daily operations through dashboards. Weekly reporting against SLAs and KPIs. A continuous improvement loop with your team for ongoing refinement.
NTrust
100%
On Time
SLA-backed delivery on every cycle
~40%
Cost Reduction
Total cost of operations
99.5%
SLA Adherence
Across all client commitments
24/7
Coverage
Across global locations
Onboard.
Stage one
CLIENT + NTRUST
Review current state. Define future state.
Review current-state operations. Define future-state SLAs and KPIs. Secure system access. Develop roadmap and RACI for the engagement.
→
REmaap
Build.
Stage two
NTRUST
SOPs, training, gate review.
Develop SOPs for each process. Train team members and test readiness. Gate review and formal approval before any production work begins.
D-90 Renew
D-60 Notice
D-30 Action
Validate.
Stage Three
NTRUST + CLIENT
Pilot, measure, refine.
Run a pilot. Validate the process end-to-end against the SLAs and KPIs defined in onboarding. Track results. Refine the process as necessary before roll out.
SLA
ACT
PILOT
Roll out.
Stage Four
NTRUST + CLIENT
Full deployment with parallel run.
Initiate the full roll out plan. Operate in parallel with existing processes for one full cycle where required. Transition cleanly without disrupting in-flight work.
T
↔
LIVE
Operate.
Stage Five
NTRUST
Daily operations + weekly reporting.
Review daily operations through dashboards. Weekly operational reporting against SLAs and KPIs. Continuous improvement loop with the client team for ongoing refinement.
→
Exec
100%
On Time
SLA-backed delivery on every cycle
~40%
Cost reduction
Total cost of operations
99.5%
SLA adherence
Across all client commitments
24/7
Coverage
Across global delivery centres
Who it’s for

When real estate firms co-source administration.

REIT · Public
Rapid portfolio scale-up
REITs and operators expanding faster than internal hiring can support. NuSource teams scale with the portfolio without a corresponding HR build-out.
→
Corporate · Occupier
Global occupier consolidation
Multi-region occupiers consolidating fragmented regional admin teams. Single global service centre with unified workflows, dashboards, and SLAs.
→
PE · Fund
Acquisition integration
PE-backed platforms integrating newly acquired portfolios. Stand up administration in 30 days; transition to permanent operating model.
→
Cost Optimization
Operating cost reduction
In-house teams under cost pressure. Co-source the operational work, retain strategic functions, deliver 30–50% cost reduction without sacrificing controls.
→
CAM Recovery
CAM reconciliation campaigns
Standalone CAM recovery engagements. Audit historical reconciliations, identify under-recoveries, manage dispute correspondence. Outcome-based fee structure available.
→
Other NuSource Services

Need more than admin?

Most clients combine multiple NuSource services as their operating model evolves.

NuSource

Lease Administration

AI-powered abstraction with human validation. NEx4 + specialist QA team. 400+ data points per lease.

Explore →
NuSource

Accounting

Property accounting + FinOps AI Agents. Month-end close, variance analysis, audit support.

Explore →
NuSource

Asset Management Support

Transaction-grade DD for acquisitions and dispositions. Standard 72-hour institutional turnaround.

Explore →
Questions

Frequently asked.

What is NuSource Lease Administration?
A co-sourced lease administration service. NTrust's specialist teams operate the day-to-day lease operations of your portfolio — rent processing, CAM reconciliations, critical date tracking, tenant communications, audit support — using your systems and your protocols. Your team retains strategic control; we run the operational rhythm against contractual SLAs.
How is co-sourcing different from outsourcing?
Traditional outsourcing typically transfers operations to lowest-cost contractors with rigid SOPs and limited client visibility. Co-sourcing keeps the work under client control: your data stays in your system, your protocols remain yours, and you can in-source any part of the operation at any time. NuSource teams are NTrust's salaried specialists — never contracted out.
Do we lose control of our portfolio operations?
No. All data lives in your lease management system (Yardi, MRI, JD Edwards, etc.). All approval thresholds remain yours. Real-time dashboards in REmaap give your team complete operational visibility. Strategic decisions stay with your team; we execute the operational work.
What systems do you support?
Certified across Yardi (Voyager, Elevate), MRI (Platform X, Horizon), JD Edwards EnterpriseOne, Argus, Oracle ERP, SAP, and others. NTrust has over 20 years of operational experience across these platforms — we know how each one behaves at scale and configure operations to leverage their strengths.
What kind of SLAs do you commit to?
Standard SLAs: 100% critical date capture, 99.5% on-time rent processing, 4-hour response on inbound tenant queries, 30-day CAM reconciliation cycles. Custom SLAs configurable per client and lease tier. Performance is reported monthly with full breach attribution.
How does onboarding work?
Five stages: Onboard (current-state review, SLA/KPI definition, RACI), Build (SOPs, training, gate review), Validate (pilot run, KPI tracking, refinement), Roll out (full deployment with parallel run where required), and Operate (steady-state with daily dashboards and weekly reporting). Timelines vary by portfolio size and complexity — we scope each engagement against your specific operating model.
What about data security and compliance?
SOC 2 Type 2 certified. GDPR-compliant. Segregated client environments. MFA for all users. Full audit trails on every transaction. Data residency configurable per client (US, EU, APAC). References and certifications available on request.

Run lease administration smarter.

Book a 30-minute consultation. We’ll diagnose where the operational friction is, what an engagement would cost, and how to transition without disrupting your current operations.

Book a Consultation

3240 El Camino Real, Suite 230,

Irvine, CA 92602

info@ntrustinfotech.com

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