Strategy and Operations Advisory Services








You’ve built a remarkable portfolio and assembled a strong team through dedication, entrepreneurial flair, and a bit of luck. Now,as you seek strategic growth, you may find that your current operations no longer fully support your ambitions, creating uncertainty about the path forward.
What’s next?
After guiding your organization through challenging times, you’re ready to recalibrate and align for a promising future.
Where to begin?
With a solid portfolio in place, you aspire to broaden your horizons—whether by entering new industry sectors, offering additional services, or expanding into untapped regions.
Ideas?
Our senior advisors, leveraging decades of experience with leading real estate organizations, bringing a fresh and informed perspective tailored to your needs. Collaborating with you and your team, we’ll craft strategies and develop a long-term roadmap to drive sustainable success.
We understand your organization must keep pace with business demands while pursuing transformation. That’s why we prioritize flexibility, working closely with your team and adapting to your timelines as we design and implement actionable plans.
Our approach focuses on immersing ourselves in your culture and vision, acting as a seamless extension of your team. We facilitate strategies and initiatives to unlock your team’s full potential and position your business for lasting growth. Recognizing that real estate investments are central to your operations, we align your processes and technology to meet demands using an efficient, cost-conscious approach.
Enterprise and Portfolio Growth Strategies
→
Develop growth strategies through carefully planned and expertly facilitated workshops.
→ Design and implement an orchestrated roadmap to execute key initiatives.
→ Lead the creation of a post-merger business
operating framework.
→ Build a tailored playbook addressing TSA components.
→ Define measurable goals and KPIs for post-merger integration (PMI) evaluation.
→ Establish a PMO to oversee operations and technology onboarding efforts.
→ Offer strategic and practical insights in areas such as data analysis, modeling, process optimization, lifecycle management, and decision-making tools.
Operations Assessment & Transformation
→ Evaluate the current organizational state, including structure, skills, experience, processes, third-party providers, and technology.
→ Facilitate workshops to identify key pain points and opportunities.
→ Build transformation strategies and secure stakeholder support.
→ Create actionable plans for implementation.
→ Set up a program management office to oversee the transformation.
Business Operations Platform Design & Deployment
→ Create a scalable operating model that aligns with organizational strategies and stakeholder goals.
→ Assess current capabilities across business operations, technology, organization, and performance management.
→ Deliver flexible operating model designs and implementation plans.
→ Oversee deployment with a focus on clear and consistent communication.
Shared Services Design & Implementation
→ Review functional roles, tasks, and activities.
→ Design a shared services framework incorporating functional maps and cost models.
→ Lead transitions to enhance scalability, business continuity, standardization, change management, cost reduction, and compliance.
Technology Strategies
→ Formulate AI strategies.
→ Address IT gaps and provide enterprise alignment solutions.
→ Identify challenges and opportunities in current operations.
→ Define and finalize priorities.
→ Develop a roadmap featuring timelines and investment requirements.
→ Specify PMO frameworks and standards.
Operating Cost Assessment
→ Analyze current and historical costs, structures, and budgeted forecasts.
→ Recommend actionable strategies with consideration for financial, operational, and risk impacts, including reorganizations, shared services, third-party partnerships, insourcing, and process automation.
→ Create communication plans and oversee program management.
What Our Users Say About Us
Our clients’ needs are at the center of everything we do. We deliver tailor made solutions, and work to minimize risk throughout the process to ensure a positive experience. And with a 98% retention rate, it’s the reason clients consistently refer to NTrust as a trusted partner.
Urban Edge
What we've seen is faster turnaround on our new leases and renewals getting them into the system faster with a better quality. The jobs of my lease administration team are now more of an analytical position as opposed to a data entry position, which then enhances their value for Urban Edge.
Dan Reilly
ShopOne
By contracting with a partner which is focused on providing timely, accurate, and cost effective solutions, we can focus our energies on what we see as our competitive advantage, which is asset management, leasing and financing. This enables us to focus our resources and energies, where we create value.
John Roche
High Gate
We partnered with NTrust to clean up and streamline the invoice processing for 100+ new properties we had recently acquired. By utilizing NTrust's services, we successfully decreased invoice processing time. Additionally, we were able to process more invoices with better accuracy
Jimmy Marks
Regency Centers
Partnering with NTrust has been instrumental in elevating our day-to-day lease accounting operations. Their commitment to excellence, innovative solutions, and unwavering dedication to our success make them an invaluable ally. At Regency, we view NTrust as an extension of our team and value how much their team seamlessly aligns with our objectives, whether through short term or long term projects. As we look to the future, I’m excited about the continuation of our partnership with NTrust, knowing that together.