Case Studies
Back-Office Accounting Dilemma
Real Estate investment firm recognized the need for a co-sourcing partner to help reduce cost, gain efficiencies, and scale their operation for long-term growth and stability.
Real Estate investment firm realized the need for a flexible, best practice driven, scalable platform to meet the back-office resourcing demands and remain competitive long-term. That meant finding a way to maximize resources, optimize cost, and improve service levels.
CHALLENGES
1. High turn over rate in accounting.
2. High cost factor for recruitment and retention.
3. Challenge finding qualified candidates.
SOLUTION
Client partnered with NTrust for help with lease administration, leasing pipeline management, and accounting services. Approximately one-year in, scope of service expanded to include full-service property accounting.
NTrust became an extension of their team as a co-sourcing provider. NTrust functionally integrated with teams across their organization to deliver best practices-based SOPs and service deliverables.
SCOPE OF WORK
Accounts Receivables • Fixed Assets • Annual Budgeting Project •High-volume Bank Reconciliation • Property Accounting • Project Accounting • Lease Accounting • FP&A • CAM Reconciliations • Lease Pipeline Management • Sales Data Entry • Real Estate Tax • Year-end Expense Reconciliations • CRE Monthly Billing / % Rent • Ongoing Recovery Set-up in Yardi
BENEFITS
Solid, flexible delivery platform.
Process-driven Partner drives efficiencies.
Ability to scale resources quickly and efficiently (burden-free, 1099 employees).
Lease Abstraction • Bank Reconciliation • GL Closure • CAM Reconciliation • Sales Data Collection • Lease Pipeline – end-to-end deal tracking
RESULTS
Grew portfolio 400% since 2021 by only increasing accounting and lease administration headcount by 150%: Company was able to reposition employees to focus on high-value initiatives.
Incorporated best practices to ensure month-end close processes are complete by the 10th of every month: Average days sales outstanding (DSO) of 5 days and days payables outstanding (DPO) of 8 days with no late fees.
Streamlined time-to-complete CAM Reconciliation work by 40% including to be complete by May compared to July/August in previous years.
Greatly improved Cash Application challenges: Prepays posted in one day and unapplied cash cleared by the 10th.
Client: Game Changer. We came for the cost-savings. We stayed for the peace of mind.
