A client was using a shared Excel spreadsheet into which each leasing agent would enter data about the property, space, prospect, and deal points. They had to get the property and space data from their MRI system and manually re-enter it into the spreadsheet. Result was inconsistent, inacurate data with a high error rate.

CHALLENGES

1. Manual, time-consuming data entry

2. Inconsistent, inaccurate data

3. High error rate

SOLUTION

NTrust used an accelerated three-pronged approach for managing this project:

Discovery: Uncovered all the data to be included along with the client’s reporting requirements. During this phase, made recommendations for automating certain aspects including integrating REmaap to pull directly from the client’s ERP; quick process and eliminated data entry errors.

Proof-of-concept: In parallel with the automation work being done, NTrust developed specified reports requested by the client. During this phase, all the client teams validated the work in preparation for user-testing.

User acceptance testing: Once the data set was agreed upon, and all data dependencies were identified, the configuration of REmaap as a Deal Tracker application took one week. This built-in flexibility allows very quick implementation schedules and greatly reduced costs. It also avoids the “implementation fatigue” that plagues many IT projects and that causes less than optimal results to be accepted.

THE BENEFITS

Fast implementation

Flat monthly cost

Unlimited users and properties

Accurate, error-free data

REMAAP USE CASES DEPLOYED

Deal Tracker

RESULTS

80% Reduction in time spent on manual work: The 100 hours per property per month was reduced to just 20 hours per property per month for all departments.

Reduced committee meeting time 50%: Reduced frustration of the leasing committee making it a much more collegial experience.

Accurate payouts to brokers and quarterly bonuses: Accurate data made processing predictable and easy to process.

Happy Auditors: Auditors were very pleased with SOC 1 & 2 compliance that the REmaap system made possible.

Client sent the NTrust team multiple complimentary emails extolling their professionalism, responsiveness, and speed at resolving issues during the project. They had been told by other companies that implementing a Deal Tracker system (using Salesforce or other CRM solutions) would take at least 6 months and cost at least three times more than with NTrust.