Our genesis as a software development company gave us our mindset as Engineers. What we always strove for in our early days were processes that lead to high quality, repeatability, and continuous improvement. So when some of our clients asked us to provide Back Office services, we employed the same methodology... an Engineering Approach.
Our Engineering Approach is a complex set of processes that we are constantly honing to provide higher levels of quality and consistency while simultaneously improving productivity. The approach can be broken down into steps which we employ with each service, and each client:
The Scope Document will define all aspects of the project or ongoing service from inputs through processes to deliverables.
The Scope Document is a living document and will change and grow over time as our client’s business needs change and as we find more efficient ways to provide the required deliverables.
In short...it defines the work that we will do.
Once we've defined the work, then we go about determining the best way to break it down into efficient and cohesive process steps.
These process steps then allow us to determine the type of resources needed, where we can use automation.
Define the data structure that can be used by all, and the way to integrate that data into the target system.
We created a set of web-based tools that were developed to be extremely configurable and inexpensive to implement.
We developed and process to implement them for each project and client.
We created an integrated central Knowledgebase to allow automation of what are typically "human intensive" activities.
NTrust leverages technology to measure productivity on a real-time basis.
We monitor all projects centrally and logs all our people’s activities and then provides web-based reports on the accuracy of each person's.
This allows people who are expert in an area of knowledge to reach out to those who are underperforming in that particular area and guide them in how to improve their performance.
NTrust built its entire software infrastructure with ETL in mind.
This allows us to easily create templates for loading data into every major Lease Administration, Property Management, and ERP system currently in use.
And as with all NTrust’s tools, it is constantly being improved to work with new systems as they emerge.
NTrust's Project Management Approach works hand in hand with the Engineering Approach. It assures that the processes defined by the Engineering Approach are adhered to or improved during the project. NTrust's project managers are all fully trained in both approaches to assure that we can successfully execute projects and services delivering the highest quality and consistency.
NTrust uses the following five principals as guides for each project we undertake:
NTrust knows that not all companies work alike. So NTrust builds workflows specific to each project and each client.
NTrust makes use of the REmaap Platform to provide our client's with visibility into the project's progress
NTrust leverages tools and centralized scope management to keep all team member's up to date and all deliverables at the highest quality.
NTrust takes delivery commitments seriously. When we commit to a delivery date we won’t miss it or we will give you ample warning of any project impediments.
In order to control costs and expedite projects, NTrust is fanatical about creating efficiencies for each and every project. We will make suggestions to our clients that will streamline steps in the process and lead to better results.